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Privacy Policy

Last updated: January 21, 2025

Sole Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information:Name, email address, and password when you create an account
  • Profile Information:Organization name, job title, and profile picture
  • Payment Information:Billing address and payment method details (processed securely by Stripe)
  • User Content:Images, designs, and other content you upload to the Service
  • Communications:Messages you send to us for support or feedback

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain information:

  • Usage Data:Features used, actions taken, credits consumed, and time spent on the Service
  • Device Information:Browser type, operating system, device type, and screen resolution
  • Log Data:IP address, access times, pages viewed, and referring URLs
  • Cookies:We use cookies to maintain sessions, remember preferences, and analyze usage

1.3 Information from Third Parties

We may receive information from:

  • Authentication providers if you sign in using a third-party service
  • Payment processors regarding transaction status
  • Analytics services that help us understand Service usage

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service
  • Process your transactions and manage your account
  • Track credit usage and enforce usage limits
  • Send you service-related communications, including account verification, billing notices, and support responses
  • Send marketing communications (with your consent, where required)
  • Analyze usage patterns to improve our features and user experience
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Supabase

Database & authentication

Stripe

Payment processing

Google Gemini

AI image generation

Vercel

Hosting & analytics

Resend

Email delivery

These providers are contractually obligated to protect your information.

3.2 AI Processing

When you use AI-powered features, your uploaded images and prompts are sent to our AI service providers (currently Google Gemini) for processing. These providers may temporarily process your content to generate outputs but do not retain your content for their own purposes.

3.3 Legal Requirements

We may disclose your information if required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests from public authorities
  • Protect our rights, privacy, safety, or property
  • Enforce our Terms of Service

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your information as follows:

Account DataRetained while your account is active and for a reasonable period afterward for legal purposes
User ContentRetained while your account is active. You may delete your content at any time
Usage DataRetained in aggregated or anonymized form for analytics purposes
Payment RecordsRetained as required by tax and financial regulations

Upon account deletion, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit (TLS/SSL)
  • Secure cloud infrastructure with access controls
  • Regular security assessments
  • Employee access limited to those who need it

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access

Request a copy of your personal information

Correction

Request correction of inaccurate information

Deletion

Request deletion of your personal information

Portability

Request a copy of your data in a portable format

Objection

Object to certain processing of your information

Withdrawal

Withdraw consent where processing is based on consent

To exercise these rights, please contact us at mitch@solestudio.ai. We will respond within the timeframe required by applicable law.

6.1 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your account preferences. Note that you will still receive transactional emails related to your account.

6.2 Cookies

Most browsers allow you to control cookies through settings. Disabling cookies may affect the functionality of the Service.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Australia and the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

mitch@solestudio.ai

12. Additional Information for Specific Jurisdictions

12.1 Australian Privacy Act

If you are an Australian resident, you have rights under the Privacy Act 1988 (Cth). You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

12.2 European Economic Area (GDPR)

If you are in the EEA, our legal bases for processing include: contract performance, legitimate interests, consent, and legal compliance. You have additional rights including the right to lodge a complaint with your local supervisory authority.

12.3 California (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information.